What approach should staff take when they feel threatened during a crisis?

Prioritizing safety by following established safety protocols is vital when staff feel threatened during a crisis. This approach ensures that the staff can maintain a structured response to the situation, which is essential in preventing escalation and protecting both themselves and individuals involved. Established safety protocols typically include assessing the environment, employing de-escalation techniques, seeking assistance, and making informed decisions based on the circumstances.

Following these protocols creates a framework that can mitigate danger, guiding staff on how to respond effectively without resorting to confrontational behaviors or withdrawing from necessary engagement. This method emphasizes the importance of safety measures designed to manage crises effectively, ensuring the well-being of everyone involved while maintaining professionalism in challenging situations.