What aspect of crisis intervention does CPI focus on regarding staff interaction?

Crisis Prevention Intervention (CPI) emphasizes the importance of support and de-escalation in staff interactions during a crisis situation. This approach is grounded in the understanding that individuals in crisis often experience heightened emotions and distress. By focusing on support, staff can offer empathy, validation, and a calming presence, which can significantly reduce tension and help the individual feel safe and understood.

De-escalation techniques, specifically, aim to diffuse potentially volatile situations by encouraging open communication and active listening. This fosters trust and rapport, which are essential for guiding individuals towards a more stable emotional state. The goal of CPI is to manage crises in a manner that prioritizes safety and respect for the individual's dignity, using non-threatening and non-violent methods.

In contrast, other options such as physical dominance, coercion and manipulation, or isolation do not align with the CPI philosophy. These approaches can contribute to a breakdown in trust and may escalate the crisis rather than resolve it. CPI’s focus on support and de-escalation underscores the importance of positive, constructive interactions that empower individuals to regain control and feel more secure during challenging times.