What does "Control" in the CPI COPING Model refer to?

In the CPI COPING Model, "Control" specifically refers to ensuring calmness and rationality in both individuals experiencing a crisis and staff members involved in the situation. This aspect of control emphasizes the importance of emotional regulation and maintaining a level-headed environment during potentially volatile situations. By fostering calmness, staff can effectively manage the crisis, de-escalate tension, and guide individuals towards more rational behavior. This approach enhances safety and facilitates constructive communication, enabling a more positive outcome during a crisis.

The other choices do not align with the principles of the COPING Model, which focuses on non-violent methods of support rather than authoritarian measures or physical dominance. Establishing authority or ensuring compliance through strict measures contradicts the model's emphasis on support and compassion, which aim to address the needs of individuals rather than exert control over them.