What is the main focus during the Defensive level of behavior?

The main focus during the Defensive level of behavior is on using appropriate responses to de-escalate the situation. At this stage, individuals may exhibit heightened emotional responses, and de-escalation techniques become crucial to help prevent the situation from escalating further. Techniques might include using calm language, maintaining a safe distance, and providing the individual with choices to promote a sense of control. The goal is to facilitate a return to a more cooperative state without escalating tensions.

Encouraging physical restraint, ignoring the individual, or engaging in verbal conflict can exacerbate the situation and often lead to increased agitation or aggression. This underscores the importance of focusing on de-escalation as the most effective strategy for managing behavior in a defensive state.