What is the recommended response at the Defensive Level?

At the Defensive Level of crisis intervention, the situation typically involves an individual who is showing signs of agitation or hostility. The recommended response at this stage is to take control of the situation directly. This approach is vital because effectively managing the environment and the individuals involved can prevent escalation into more dangerous behavior.

Taking control may involve establishing clear boundaries, ensuring safety for everyone present, and using a firm but calm demeanor to guide the situation. The goal is to redirect the individual's energy in a more positive direction while simultaneously addressing the immediate concerns that have led to their defensive stance.

Other responses, such as using verbal persuasion to calm the individual or ignoring their behavior, may not be appropriate at this level, as they could fail to address the heightened emotions and potential risks involved. Allowing space to express themselves may also be ineffective, as it could further embolden inappropriate behavior rather than fostering a sense of safety and control. Thus, taking control directly is essential to de-escalate the situation effectively.