Which of the following is considered a verbal de-escalation technique?

Using a calm voice to convey authority is a key element of effective verbal de-escalation techniques. It helps to establish a non-threatening atmosphere by promoting a sense of safety and stability. A calm demeanor can influence the emotional state of the individual in crisis, potentially reducing their agitation and allowing for more productive communication. The authority conveyed through a calm voice can reassure those involved that the situation is manageable and that help is being provided.

Verbal de-escalation focuses on communication strategies that foster understanding and collaboration rather than confrontation. Other techniques include active listening, validating emotions, and using simple language to ensure clarity. This approach is essential in crisis situations, as it aims to resolve conflicts peacefully without resorting to physical intervention or causing further distress.