Why is verbal intervention important in the Defensive phase?

Verbal intervention is crucial during the Defensive phase because it serves to establish authority and control over the situation without escalating tensions further. In this phase, individuals may display heightened emotions and behaviors that can lead to conflict. By effectively utilizing verbal interventions, a caregiver or instructor can project confidence and authority, helping to de-escalate the scenario and steer the conversation toward calmer, more constructive interactions.

Moreover, this approach fosters a sense of safety for both the individual and the staff, as it encourages a structured environment. Effective verbal intervention techniques may include using calm, clear language, maintaining an assertive yet non-threatening posture, and setting appropriate boundaries. These actions help to address the immediate needs of the individual while minimizing the risk of further escalation, making it a fundamental skill for managing crises effectively.